Returns + Exchanges – Janji

Returns + Exchanges

For domestic returns and exchanges:

> Click the link below to visit our online portal and get started.

> You'll receive a prepaid shipping label for the return package.

> Slap that label on the package and drop it off at your local post office.

For international returns and exchanges:

Email us at support@janji.com with your order number and the items you wish to return or exchange and we'll get you all sorted.

The fine print

Returns for a refund may be initiated within 30 days of when your janji.com order ships.

Once your return is delivered, refunds may take up to 5–7 business days to be processed and issued to your original form of payment.

We do not accept returns or exchanges for items that have been worn or washed.

Original hang-tags must be attached to garments as they were received.

Final sale items (40% off and up) cannot be returned or exchanged.

Exchanges or returns for credit of equal value may be initiated within 60 days of when your janji.com order ships.

We are not responsible for and will not issue returns or exchanges on any Janji gear purchased from other stores or websites.

We will cover the cost for shipping on all domestic returns made within the United States.

Return shipping costs are not covered for orders returned from outside the United States. Email us at support@janji.com with your order number and the items you’d like to return, and we’ll take care of the rest. At this time we are unable to offer international exchanges.

We charge a $9 restocking fee per order (not per item) for returns that are refunded.

Orders are processed immediately and cannot be guaranteed for cancellation or modification once placed. Please review your order carefully before checkout.

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